Privacy policy

Last updated: 4 November 2026

RUGS INN LIMITED operates the LuxeNest Living online store and is responsible for the personal information described in this notice.

Information we collect

We may collect contact and account details, billing and delivery addresses, order and refund information, customer-service messages, device and browser information, IP address, website usage, cookie choices and marketing preferences. Full payment-card details are processed by payment providers and are not stored by us.

How we use information

  • To process payments, fulfil orders and arrange deliveries.
  • To handle returns, refunds and customer support.
  • To prevent fraud, secure the store and comply with legal obligations.
  • To improve our services and understand store performance.
  • To send marketing communications where permitted by law. You may unsubscribe at any time.

Sharing your information

We share information only where reasonably necessary with Shopify, payment processors, delivery carriers, IT and hosting providers, analytics services, professional advisers and fraud-prevention providers, or where disclosure is required by law.

International transfers and retention

Some service providers may process information outside the UK using recognised legal safeguards. We retain information only for as long as reasonably necessary for order fulfilment, customer support, accounting, fraud prevention, disputes and legal compliance.

Your privacy rights

Depending on the circumstances, you may request access, correction, deletion, restriction, objection or portability of your personal information. You may also withdraw consent where processing is based on consent.

You may complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies

Essential cookies operate the shopping basket, checkout, security and account functions. Optional cookies should operate according to your cookie choices. You can also manage cookies through your browser settings, although essential features may not work correctly if blocked.

Contact

RUGS INN LIMITED
Company number: 16940115
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom

Email: support@luxenestliving.store