Shipping policy

Last updated: 4 November 2026

Delivery information

We aim to provide reliable delivery services to our customers. Available delivery options and any applicable charges are displayed during checkout.

Dispatch and processing

Orders are processed during normal working days. Processing times may vary depending on product availability, order volume and circumstances outside our reasonable control.

Delivery times

Estimated delivery times are displayed where available. Delivery estimates are not guaranteed unless we expressly agree a guaranteed delivery date.

Tracking

We send dispatch confirmation using the contact details supplied at checkout. Tracking information is provided where supported by the delivery carrier.

Delivery address

Please check your full delivery address, postcode and contact details before completing payment. Contact us immediately if any information is incorrect. Address changes cannot be guaranteed once an order has been dispatched.

Delays

Weather conditions, carrier disruption, access restrictions and events outside our reasonable control may delay delivery. We will explain available options if we become aware of a material delay. Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after order acceptance.

Damaged or missing parcels

If a parcel arrives damaged, incomplete or is marked as delivered but has not been received, contact us promptly with your order number and photographs where relevant. Keep all packaging until the issue is resolved.

Business contact

RUGS INN LIMITED
Company number: 16940115
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom

Email: support@luxenestliving.store