Refund policy
Last updated: 4 November 2026
We offer a 30-day return period for eligible purchases. This policy does not reduce your statutory consumer rights.
Requesting a return
Contact us within 30 days after receiving your order at support@luxenestliving.store. Include your order number, item and reason. Please wait for return instructions before sending the product.
Return condition
Return the product in its original condition, unused and without avoidable damage, with labels and original packaging where reasonably possible. You may inspect it as you would in a shop. A refund may be reduced if handling beyond inspection causes loss of value.
Return costs
For change-of-mind returns, the customer pays the direct return cost unless we agree otherwise in writing. For faulty, damaged-on-arrival or incorrect goods, contact us promptly. Where legally required, we will provide an appropriate remedy and cover reasonable return costs.
Faulty or incorrect goods
Your rights under the Consumer Rights Act 2015 are not limited. Goods must be as described, fit for purpose and of satisfactory quality.
Excluded items
Personalised or made-to-measure products cannot normally be returned for change of mind. This exclusion does not apply where goods are faulty or not as described. Gift cards are non-returnable except where required by law.
Refund timing
Any refund due will be issued to the original payment method within 14 days of receiving the returned goods or acceptable evidence of return, as applicable under consumer law. Your payment provider may need additional processing time.
Exchanges and cancellations
Contact us before returning an item for exchange. Stock is not reserved until a replacement is confirmed. For a pre-dispatch cancellation or address change, contact us immediately. Changes cannot be guaranteed once fulfilment starts.
Business contact
RUGS INN LIMITED, trading as LuxeNest Living
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom
Email: support@luxenestliving.store